I had booked tickets from your website/app, however, when I went to watch the movie the cinema informed that the show has been canceled. How will I get my money back?


We didn't mean to let you down.    


In the event of your show being canceled the entire amount of your transaction will be refunded to your account within 5 - 7 working days. Usually we upfront notify via SMS in case we get prior update from cinema on any sudden changes. 

What happens if I have used WinPin or Gift card in a transaction?

Nothing to worry, just in case a Gift card/voucher has been used, the same would be released once the refund is processed.


In case a winpin was used, kindly contact us on 022 6144 5050, 022 3989 5050, LIVE CHAT or helpdesk@bookmyshow.com


In case you booked for an event. Mostly, you get to opt for a refund or rebook tickets depending on the organizer of the event.