I did not receive my loyalty/reward points? How do I go about with it?
To earn Points on the website:
- Go through the regular ticket booking flow.
- Scroll down to the page and tick on Earn Loyalty Points
- Enter your Payback Card number
- Click on Pay Now.
To earn Points on The mobile app (PAYBACK)
- On the app, at the 'Hamburger' choose settings.
- Once you under Settings you get an option for PAYBACK, enter your PayBack card number to earn the loyalty points.
To Redeem Points on the website and app:
- Go through the regular booking flow and while making the payment choose “Redeem Points” - Select the Reward form the drop-down window.
- To redeem Payback points, type your name and your payback card number or your phone number linked to it.
- To redeem Citi bank reward points, Select it from the drop-down list and then type in the details asked.