I did not receive my loyalty/reward points? How do I go about with it?

That Sounds upsetting. 

Here is what you need to check: 

To earn Points on the website: 

  • Go through the regular ticket booking flow.
  • Scroll down to the page and tick on Earn Loyalty Points
  • Enter your Payback Card number or mobile number linked with the same.
  • Click on Pay Now.

To earn Points on The mobile app (PAYBACK) 

  • On the app, go to 'Profile'
  • Tap on Accounts Settings you get an option for PAYBACK. add your PayBack card number or Payback registered mobile nos to earn the loyalty points.

To Redeem Points on the website and app:

  • Go through the regular booking flow and while making the payment choose “Redeem Points” - Select the Reward form the drop-down window.
  • To redeem Payback points, your payback card number and your phone number linked to it.
  • To redeem Citibank reward points, Select it from the drop-down list and then type in the details asked.