I did not receive a confirmation SMS/email for a transaction I am charged for.

That seems like a concern, not to worry incase the booking is confirmed, you'll be able to see it under 'Purchase History' on the app/website. You'll also receive SMS/ WhatsApp confirmation and Email. 

If the need be you can also use the 'Resend Confirmation' feature from our website and get it. We have it enabled in the app too. 

  • In case you cannot see an active booking for the transaction that you have done or receive confirmation, please contact us at helpdesk@bookmyshow.com, LIVE CHATS or call us at 022 - 61445050 or 022-39895050. We will help you with the exact status of your transaction.

Note:  If you've faced an unsuccessful transaction while booking on our website/app,  the amount charged gets refunded within 4-5 working days. It may take a bit longer (10 working days) for a nationalized bank. In case of a payment done using a mobile wallet the charged amount will be refunded within 24 hours.