I did not receive a confirmation SMS/email for a transaction I am charged for.

That seems like a concern, In case you have done a transaction and have seen the confirmation page however have not received any confirmation What's App/SMS/ EMAIL.

Please follow the below steps:- 

App: you'll find the option to resend the confirmation under the purchase history 

Website: scroll down the website and select 'Resend Booking Confirmation'. 

M ticket: all you need to do is scan the bar-code and gain access into the cinema.

NOTE: In case the confirmation page did not show up and after following the above steps you are unable to get the confirmation, there is a possibility that the transaction might have failed. If the amount is charged for failed transaction, you'll receive the refund within 4 to 5 working days. It may take a bit longer 10 working days for nationalized bank. If it's a wallet transaction amount is refunded within 24 hours. 

Still not sure what to do, hit us with the contact details used for booking at helpdesk@bookmyshow.com, LIVE CHATS or call us at 022 - 61445050 or 022-39895050. We will be glad to sort this for you.