Why haven't I received the refund yet?
As per bank timelines, you should have received the amount by now. Please do check your bank/wallet statement for the reversal. Ideally, if the amount is charged for an unsuccessful transaction, we process the refund from our end within 2 hours. Depending on the bank it takes a maximum of 3-4 working days (does not include Saturdays, Sundays and public holidays) for the amount to reflect into the payment source.
Transactions done via a nationalized bank takes 10 working days to get refunded to the payment source.
In case you have made payment using any wallets, you shall expect a refund within 24- 48 hrs.
If you are unable to get any details on your refund status, we are here to help you with it. You can get in touch with us through firstname.lastname@example.org, Live chats or call us on 022- 6144 5050 or 022 - 3989 5050.