Why haven't I received the refund yet?
As per bank timelines you should have received the amount by now. Please do check your bank/wallet statement for the reversal. Ideally, if the amount is charged for an unsuccessful transaction, we process the refund from our end within 2 hours. Depending on the bank it takes a maximum of 4-5 working days (does not include public holidays) for the amount to reflect in the payment source.
In case you have made payment using any wallets, you shall expect a refund within 24- 48 hrs.
Transactions done via a nationalized bank takes 10 working days to get refunded to the payment source.
If you are unable to get any details on your refund status, we are here to help you with it. Please send us a screenshot of your bank statement from the date of transacting at firstname.lastname@example.org