Can I change the show time, seats, movie, date, venue that I have booked for?


  • If you are a superstar customer, you can cancel your tickets under ‘Purchase History’  Terms and conditions apply.  We now also have a cancellation feature available for a wide range of cinemas wherein you can get back 70% of your ticket amount if you cancel your tickets 4 hours prior to the show time. You will see this option under the cinema name while booking your tickets on the app/website. A cancellation for rest of the cinemas is currently unavailable. However, the good news is that we are in process of on-boarding these cinemas to enable the cancellation option for you.



 

For cinemas with a Cancellation Feature:


You can now cancel the tickets booked for the movie 4 hours prior to show time in these simple steps:


  • Login on website/application from your registered email address
  • Click on Hamburger option (right bottom corner)and select Purchase history from Application or Booking history (right top corner)
  • Select your booking, Click on it to scroll down to Cancellation option.
  • Click on Confirm. The refund will be done according to the Cancellation policy.

    Note: To avail the cancellation feature, the user needs to be logged in while transacting. Cancellation feature available for selected cinema only.



For SuperStar Customers:

  • Login on website/application from your registered email address
  • Click on Hamburger option (right bottom corner)and select SuperStar and click on Cancellation


Important Terms for Superstar Cancellation


1. You're allowed up to a maximum of one booking cancellation per 6 months

2. An amount of up to Rs.1250 will be refunded to the source of payment in 7-10 working days. The breakup of the refund will be shown once you request for cancellation

3. On cancellation of ticket, the Internet handling charges and an additional fee charged will not be refunded

4. Applied Offers will not be refunded

5. Any valid F and B offers will also be canceled

6. Cancellation is applicable only for movie bookings

7. Cancellation is not applicable on special screenings & premiers of movies

8. Tickets can be canceled upto four hours prior to the show