We are glad to inform you that the cinema hall that you have booked for is eligible for cancellation, provided you do so 20 minutes prior to the time.

All you need to do is log in to your account via the email ID, click on the booking you wish to cancel under the 'Purchase History' click on the 'Tickets' section and hit the cancel tab.

When you click on the cancel tab you get an option to select between refund to source or BMS Cash.

If you cancel your tickets 2 hours prior to the show then, 25% is charged as cancellation fee and 75% amount of base ticket price is refunded.

Between 2 hours and 20 mins before the show, 50% would be charged as cancellation fee and 50% amount of base ticket price is refunded.

The amount would be refunded to the source of payment within 5 to 7 working days and in case opted for BMS Cash it will reflect within 4 hours in your profile. 

NOTE: You would be unable to cancel a ticket if an offer, offer code, payback or any other loyalty points have been applied to the transaction.