You can now cancel the tickets booked for the movie 2 to 4 hours prior to show time(Differs from cinema to cinemas) 

To avail the cancellation feature, the user needs to be logged in while transacting. Cancellation feature is available for selected cinema only.

All you need to do is log in to your account, click on the booking you wish to cancel under the 'Purchase History' section and hit the cancel tab.

When you click on the cancel tab you get an option to select between refund to source or BookMyShow credits.

No longer, will you lose the entire amount and will get a 70% of the ticket amount refunded within 5 to 7 working days and in case opted for BMS Credits it will reflect within 4 hours in your profile.

If you do choose to cancel this transaction, the internet handling fee would be retained.

NOTE: You can’t cancel a ticket if you have applied an offer code, payback or any other loyalty points.

Here the screenshot to check if cancellation is available on the website 

Incase you missed it at the home page, you can see it at the order summary page as well. 

Please refer the screenshot to check if cancellation is available on mobile app by tapping the cinema name opted to book the tickets at.