Nothing to worry, the gift card/winpin voucher will be released once the refund is processed from our end. 

In case a winpin/card offer was used, please contact us on 022 6144 5050, 022 3989 5050, LIVE CHAT or with your booking ID so we can assist you

Note: In case you've booked for a non-movie. you'll get an SMS / EMail to opt for either a refund or to re-book tickets depending on the organizer of the event.