When will the product deliver to me?
Due to the Covid-19 situation, deliveries will be affected and can take upto 7-10 days.
Can I pay cash on delivery?
We have currently stopped the COD facility due to Covid-19 pandemic so all orders are processed only on prepaid basis.
How do I get a refund?
It’s easy! Return the product to us; you can initiate the process by visiting the Order History section. Once we’re sure the item is in good condition, we’ll start the process of refunding the amount to your credit card or bank account. It takes between 5 and 20 days for the amount to be refunded.
How do I exchange my purchase?
We don’t do exchanges currently but you can return the product and place a new order.
How do I return my purchase?
All you have to do is visit the Order History section on Fanhood website and pick the option to return the item. You can do this within 7 days after the product is delivered.
What if the product I bought is damaged?
Now, that’s not nice! You can return the product and we’ll refund the amount.
Terms and conditions
Products can be returned within 7 days after they have been delivered if they are damaged, defective, missing accessories or parts or different from the description on the product detail page.
We will accept returned products only if:
it is determined that the product was not damaged while in your possession,
the product is the same as what was shipped to you,
the product is returned in original condition (with the manufacturer's box and MRP tag intact, the user manual, warranty card and all the accessories).
Products may not be eligible for return in some cases, for example, if you mistakenly bought an incorrect model or product or if you’re not satisfied with the color of your purchase.
Products marked non-returnable on the product detail page cannot be returned. If you've received a damaged or defective non-returnable product, you can contact us within 7 days of the delivery of the product
I placed an order by mistake? How do I cancel it?
Your order will be canceled only if we are yet to pack and ship it. To cancel, visit the Order History section on Fanhood website. In case you feel you need to cancel the order and it has already been packed, you can return it once it has been Delivered.
How do I track my order?
We’ve made it easy for you. You can either click on the link in your order confirmation email or visit the Order History section on Fanhood web, which shows shipping and delivery details.
Terms and conditions
Allowed for certain pincodes only.
Allowed for certain products only.
Can I split my payment across more than one mode?
Unfortunately not at the moment.
Can I order from more than one seller?
Yes. Feel free to add as many products as you like to your cart. We’ll ship them all!
How many products can I order at a time?
You can order as many products as you like as long as the total amount is within Rs 19,999
Can I order an out-of-stock item?
No, but we'll be happy to notify you as soon as it's back in stock.
I want an item that's not available at my pin-code. How do I get it?
We're working on delivering to as many places as possible. We can notify you as soon as we begin deliveries to your area.
Can I gift an item?
You can send the order to the address of the person you’d like to gift it to. However, we won’t be able to gift-wrap it just yet. We’re working on it though!
Can I buy your products at a store?
Currently, we only sell through our e-store. We hope the stories we tell make you want to linger!
Are there any hidden charges I should know about?
None at all! You pay exactly what you see. All charges and taxes are clearly noted on our payment pages and Communication.
How are items packaged?
As securely as possible! We ensure all items are packaged well in order that they reach you in one piece. However, if one or more items is damaged, you can return your purchase to us and ask for a refund.
How do I care for clothes I’ve bought?
Simply follow the care instructions listed.