Refund for cancelled shows


I had booked tickets from your website/app, however, when I went to watch the movie the cinema informed that the show has been canceled. How will I get my money back?


We didn't mean to let you down.    


In the event of your show being canceled by the venue, the entire transaction amount will be refunded to your source of funds within 5 - 7 working days. We typically notify users, upfront via an SMS when we do get prior update from cinema on any sudden changes.