I had booked tickets from your website/app, however, when I went to watch the movie the cinema informed that the show has been cancelled. How will I get my money back?

In the event of your show being cancelled by the venue, the entire transaction amount will be refunded to your source  within 5 - 7 working days. 

We typically notify users, upfront via an SMS when we do get prior updates from the cinema on any sudden changes.