Refund for cancelled shows

I had booked tickets from your website/app, however, when I went to watch the movie the cinema informed that the show has been canceled. How will I get my money back?

We didn't mean to let you down.    

In the event of your show being canceled the entire amount of your transaction will be refunded to your account within 5 - 7 working days. Usually, we upfront notify via SMS in case we get prior update from cinema on any sudden changes.