The payment has been deducted. Why haven't I received the tickets?
Uh oh! That's not how we intended the transaction to go down.
If you have been charged for a transaction, it will appear under 'Purchase History'.
If the confirmation is yet to be received via SMS/Email/WhatsApp*, it would mean that the ticket booking is unsuccessful. You will also recieve a confirmation in the event of an unsuccessful transaction.
That's okay, but when am I going to receive my refund?
Be rest assured, such a transaction is auto-reversed back to the source of funds.
The reversal is ideally initiated in a few hours itself and reflects in private bank accounts in 4/5 bank days and in 10 bank days in case of a government bank account. UPI transaction refunds ideally reflect within 3 to 4 bank days. Mobile-wallet transactions are refunded within 24 hours.
How do I know when you refund the payment?
Once the payment is reversed on our end, you'll be auto-notified via SMS/EMail on the contact details used to transact. The transaction shall reflect in your source of funds as per individual bank timings.
*WhatsApp confirmations are sent only if they've been opted for and enabled