I have the ticket confirmation on app/Email/SMS/WhatsApp. Is it sufficient for entry?

Confirmation received. Good job! The digital confirmation however is merely a confirmation of your seat reservation. Security practices demand a physical ticket, which you can get once you display the above-mentioned confirmations at the box-office counter.

So when and where can I pick up the tickets?

You can pick up the tickets up to twenty minutes prior to the event from the venue box-office.

I can't make it to the ticket collection, can I send a friend/family member?

You definitely can. Just make sure, the concerned person carries valid government-recognized self identification proof, the required SMS/Email ticket confirmation and an authorization letter permitting the person assigned to collect the physical tickets on your behalf.
Users who have paid using a credit/debit cards are required to share the last four digits of card and the contact number used to transact.

Can I pickup the tickets on the day of the event?

We advise users collect their tickets at least 20 minutes prior to the scheduled start to avoid a last minute rush.