Is the SMS/Email confirmation sufficient to gain entry?
If you've received the confirmation, great job, you now have the confirmation of the seat reservation. If you have opted for home delivery, you can expect the tickets to shop up at the given address. If you've opted for a box-office pickup, (or weren't offered a home delivery) you shall be informed about the ticket collection date, time and address, a couple of days prior to the concert via SMS.
I've opted for home delivery but have not received the tickets?
If you've opted for home delivery, the tickets will be delivered to the given address. As soon as the tickets are dispatched, an SMS will be sent out to the registered number with the AWB number aka the tracking number, so you can track if on the respective couriers' website.
I've opted for a box-office collection. From where can I pick up the tickets?
You can pick up the physical tickets from the following address:
National Capital Region:
Backyard Sports Club, Gurugram, Sector 59,
Kadarpur Gurugram (Gurgaon), NCR - 122102, India
or Click here for directions to Backyard Sports Club, Gurugram
GMR Convention Center: Hyderabad, Behind Novotel Hyderabad Airport, Mamidipally, Shamshabad Hyderabad, Telangana - 501218, India
or Click here for directions to GMR Convention Center, Hyderabad
I can't make it to the box-office, can I ask a friend/relative to pick up my tickets?
If you're unable to make it to the box-office counter, you can ask your trusted friend or relative to collect the physical ticket on your behalf. Once the concerned person displays self ID proof. the booking confirmation, an authorization letter and a copy of the card used to transact, the authorized person will be handed over the physical tickets.
Can I collect the tickets on the day of the concert?
The tickets can be collected on the day of the concert as well. The exact time and location may or may not be the same and is subject to change as they require clearances. As soon as the box-office location is confirmed for the day, you'll be notified via an upfront SMS. Patrons collecting tickets on the day of the concert are requested to reach at least 20 minutes before the concert to collect their tickets.