We have got you. Please follow the below steps and it should work.

- Retry logging in using the same credentials used at the time of booking. 

- If you are on the app, click on the join in option available under purchase history.

- You may also join the streaming by simply clicking on the link available in the Email confirmation/Whatsapp

P.S: Pls login to your BookMyShow account like you had logged in at the time of transactions. Also, we do not recommend gifting and buying the ticket for friends and family since, it requires user to be logged in to stream an online event.

Eg: In case you had logged in using Google+, Facebook account, Email account or mobile number OTP please login again with the same way to stream