Do not fret! we've got your back.
> Please retry logging in using the same credentials (contact number/email id) used at the time of booking.
> If you are on the app, click on the join in option available under purchase history.
Eg: In case you had logged in using Google+, Facebook account, Email account or mobile number OTP please login again in the same way to stream.
P.S: We do not recommend gifting and buying the ticket for friends and family since, it requires user to be logged in to stream an online event.