When do ticket sales go live?

Tickets go on sale on 2 June 2022

Is there a ticket limit?

You can buy 10 tickets per transaction.

How does the pre-sale work?

The pre-sale is open to all registered users and BookMyShow Superstars from 2 June 12noon to 4 June 12 noon.

Will the tickets be available for sale on any other platform?

No, the official tickets will only be available for sale on BookMyShow, we strongly recommend you to not purchase them via any third party to avoid the possibility of counterfeit tickets.

Is there an age limit?

12 years is the age limit for attending the concert

What is the duration of the show?

The duration of the show is 6 hours including an opening act and the main performance by the artist

Will there be a support act?

Yes, there will be an opening act preceding the main performance, they will be announced closer to the date.

Do I need to be vaccinated to get into the venue?

In the best interest of fans and staff, we are monitoring local COVID-19 trends and will meet protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include, but not be limited to, wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. 

What time do gates open?

Gates open at 4pm, gates close 7pm

Will there be F&B available at the venue?

Yes, food and beverages will both be available for purchase at the venue, outside food will not be permitted.

Is the venue air-conditioned?

No, JLN Stadium isn't an air-conditioned venue.

Is this a seated show?

This is a partially seated event. There are seats available for sale in the stands however the tickets on ground will be standing.

Will there be any breaks in the show?

No there is no break or intermission to this show.

Will I be able to move in between different categories? Can I move to a cheaper category during the show?

No, all customers will be restricted to the category they purchase a ticket for, moving in between different categories will not be permitted due to security reasons.

Is there a ticket which allows me to buy a meet & greet with the artist?

Unfortunately, no, there are no meet & greets with the artist available.

Are children allowed for the show?

The age limit for this show is ages 12 and above, however children under 18 years of age must be accompanied by an adult.

What is included in the VIP packages?

All VIP package purchasers will be contacted approximately one (1) week prior to show date with additional details. If you do not receive an e-mail, please contact the original point of purchase for assistance. The tour reserves right to cancel any order for any reason. All sales are final. There are no refunds or exchanges under any circumstances. All packages and package contents are non-transferable. VIP merchandise will be distributed at the show, some exceptions may apply. VIP merchandise is not required for venue entry. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for individual contact requirements where applicable. The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase.

Do you accommodate people will special needs?

Yes we do accommodate people with special needs, please reach out to our customer care number to avail this service.

Is there parking available at the venue?

There is no parking available at the venue. Please use public transport.

Is there an elevator access to the stands at the stadium?

There are no elevators at JLN Stadium.

Is photography permitted during the show?

Professional cameras (detachable lens) and video cameras are strictly prohibited through the show, however phone cameras will be permitted.

How will I get my tickets?

Your tickets will be home delivered to you approximately one week prior to the show, please do not misplace/forget these tickets since replacements will not be provided.

Are there group bookings available?

For all hospitality packages & bookings regarding large groups please contact the Corporate Sales team at BookMyShow at corpsales@bookmyshow.com

Is smoking allowed at the show?

No, smoking is prohibited at the venue.

Are handbags and backpacks allowed into the venue?

No, they will not be permitted, we request our patrons to carry wallets/small sling bags to avoid inconvenience.

Is there any Bieber merchandise available?

Yes, official Justin Bieber merchandise will be available for sale at the venue.

How do I get a refund if I can’t make it?

Tickets once purchased cannot be refunded. There will be no exceptions made.