Do I need the BookMyShow app to access my M-ticket
No. M-tickets can be accessed and displayed on a mobile phone using the BookMyShow app or mobile web. Hence, a user must be logged in to an existing account when transacting and using the M-ticket to enter the venue. Since a user is logged into an account, the tickets are securely stored against the user's account.
Pro Tip: To ensure a seamless experience, please open the app and view the ticket while connected to a strong mobile or WiFi network. Once viewed, the ticket will be accessible in the app and can be displayed at the venue even with poor network coverage.
Do I need the internet to access my M-ticket?
Yes! You will need to access “My orders” section in your profile to access the M-Ticket.
Pro Tip: View the M-ticket once at home in your profile section, after which you will be able to access it without internet
Do I need a BookMyShow account to accept tickets?
Yes! If your friend is new to BookMyShow, they must Log In with their mobile number. If your friend already has an account, be sure to use the mobile number associated with his or her BookMyShow account so that it's easy for them to accept the ticket(s).
Pending' meaning?
Our transfer feature is built to digitally mimic a physical transfer. This means that until the receiver accepts the transferred ticket, it will remain 'Pending' for acceptance or can be Cancelled from being transferred.
What if I transferred the M-ticket to the wrong person?
Below the dynamic QR code, there is a 'Cancel' button. Simply tap the cancel option and the transfer will be revoked before accepting.
Note: Transfer of M-Ticket cannot be canceled once accepted.
Can I transfer the M-ticket after the event has started?
No, as soon as the event start time has passed, the transfer & acceptance of the M-ticket is disabled.
How many times can I transfer an M-Ticket?
You can transfer each ticket only (once) to any other user. Once accepted, you will not be able to access that M-ticket again.
Can I use a screenshot/screen recording of my m-ticket to enter?
No, you may not. You will not be allowed to enter the venue & your M-Ticket will be deemed void.
How do I access M-tickets without internet access at the venue?
Your M-ticket is securely stored in your BookMyShow account and visible via login on the BookMyShow app. We recommend opening the 'Your Orders' section on your Mobile app before arriving at the event. Once accessed, our app will save your tickets and display them even in the event you lose internet access.
Pro Tip: To ensure a seamless experience, please open the app and view the ticket while connected to a strong mobile or WiFi network. Once viewed, the m-ticket will be accessible in the app and can be displayed at the venue even with poor network coverage.
What happens if my M-ticket doesn't scan properly?
This ticket works best with a bright screen, and our app is designed to automatically brighten your screen only while the ticket QR code is being displayed. Double-check your setting just to be sure it doesn’t need to be adjusted.
What if I lose my phone on the way to the Stadium?
You can log in to the BookMyShow app on another device, go to "Your Orders," and show the QR code at the entrance for scanning. You will not be allowed entry into the stadium without the M-Ticket.
If I have booked 4 tickets, do I need to enter will all my friends together?
No, you are not required to enter together. You should transfer the M-ticket to your respective friend before the match day and tell them to view the ticket once in the “Your Orders” section before the match day.
M-Ticket Do’s & Dont’s