BookMyShow Support Centre

How do you calculate the heart rating displayed on a film’s page? A film needs to have a minimum threshold of votes for the heart rating to be displaye...

But I made my own calculations and the rating for movie should be 7.7, not 4.3! You’ve made a mistake. Each category – ticket buyers, non-transacting u...

On what basis do you choose the Critics’ Reviews on the movie page? Critics’ Reviews are chosen if they meet the following criteria: credibility of pub...

Can you replace a Critic’s Review with low rating with a Critic’s Review with higher rating for my movie? It is affecting sales of the movie tickets. A...

Why don't you include my publication in your ratings/reviews? Your publication may be considered for addition to our Critics’ Reviews section if it...

This is unfair! My film has received awards, great reviews, commendations and deserves a much higher heart rating. Can you change it to reflect this? W...

I know for a fact that the people who rated a particular film cannot possibly have seen it! They have a grudge against the filmmakers. Will you delete/disr...

The rating on my film has dropped suddenly from 84% to 70%. Something must be wrong. Is there a fault in your system? It's not uncommon for initial...

How do you decide which trailers show up first on the Trailers page? Can my trailer be moved to the first row? The newest (most recently released) trai...

I want my movie to be first in the Now Showing/Coming Soon section on your home page. Can you do this? Movies in the Now Showing section are sorted bas...