BookMyShow Support Centre
Solutions
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Recommended Topics
Important Topics
4
Can I cast the stream on my tv?
Can I cancel/modify my ticket for an Online event?
I don't see a link to join in the confirmation?
Can I cancel my BookMyShow Stream transaction and get a refund?
Online Streaming
14
What is online streaming?
Will I need any software or any special app?
How does it work?
Do you send reminders?
I don't see a link/game details to join in the confirmation?
View all 14
Gift Card
2
How do I check the validity/balance of my BookMyShow Gift card?
How do I redeem my Gift Card?
BookMyShow Stream
19
I am unable to view the movie under Stream Library, Please help!
I bought/rented a movie but didn't get the discount. Can I get it now?
How can I stream the movie on BMS Stream App using Fire TV Stick?
Can I cancel my BookMyShow Stream transaction and get a refund?
How do I use Airplay to watch BookMyShow Stream on TV?
View all 19
Payment & Refund
5
It’s more than 5 to 7 days, why haven't I received my refund?
My amount was charged, but I haven't received the SMS/Email confirmation.
Why is my payment not going through?
Why am I unable to see SIMPL on the app?
How does LazyPay work?
Cinema didn't play the movie
2
I’m not sure if the show that I have booked for is screening or not. Is my show cancelled?
My show was canceled! What about the refund?
Filmy Pass
12
Can I know more about a Filmy Pass?
How do I redeem my Filmy Pass?
I have purchased a Filmy Pass, where can I find my code?
I have not received my Filmy Passcode!
I encountered an unsuccessful transaction while redeeming the Filmy Pass, now I am unable to redeem it. Why?
View all 12
Confirmation
2
Resend Confirmation Feature
I have not received a confirmation SMS. Please, help!
General
14
Grievance Officer Details
Superstar Status Extension
How do I unsubscribe from BookMyShow mailers?
Forgot Password
Purchase History
View all 14
Ticket Booking Queries
18
Online Streaming
Advance Movies/Events/Sports/Play booking on BookMyShow
Transaction didn't go thru and seats appeared to be blocked
Subtitles
BookMyShow Gift Card
View all 18
Cancellation, Refund & Exchange Request
4
Cancellation/Modification of an event/play/sport/online streaming
Cancellation of a ticket
PVR Cancellation
Refund against Cancellation
Ticket Pickup & Home Delivery
3
My tickets have not been delivered yet
Unable to Print
M- Ticket For Movies
TATA Indian Premier League - 2022
9
TATA Indian Premier League - 2022
Age limit to buy a ticket?
When with the rest matches go live?
When will the tickets get home delivered?
From where do I collect the tickets?
View all 9
Screen Casting
4
Windows Laptop to Smart TV/Streaming boxes
iOS Devices to Smart TVs
iOS Devices to Streaming Devices
Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)
BookMyShow Cash
5
What is BookMyShow Cash?
How can I earn BookMyShow Cash?
How do I check my BookMyShow Cash balance?
Can we combine BookMyShow Cash & Offer?
Can BMS Cash be encashed?