BookMyShow Support Centre
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Solution home
Recommended Topics
Cancellation, Refund & Exchange Request
4
Cancellation of a ticket
PVR Cancellation
Refund against Cancelled booking
Cancellation/Modification of an event/play/sport/online streaming
BookMyShow Stream
20
How do I report BookMyShow Stream content grievances?
I am unable to view the movie under Stream Library, Please help!
I bought/rented a movie but didn't get the discount. Can I get it now?
How can I stream the movie on BMS Stream App using Fire TV Stick?
Can I cancel my BookMyShow Stream transaction and get a refund?
View all 20
Payment & Refund
4
How does LazyPay work?
Why is my payment not going through?
My amount was charged, but I haven't received the SMS/Email confirmation.
It’s more than 5 to 7 days, why haven't I received my refund?
BookMyShow Gift Card
7
What is a BookMyShow Gift Card?
How do I check the validity/balance of my BookMyShow Gift card?
How are BookMyShow Gift Cards delivered? How long does it take?
Can I use multiple Gift Cards is a transaction?
Can we convert Gift Card amount into cash?
View all 7
Offers
1
Availing Offers
Cinema didn't play the movie
2
My show was canceled! What about the refund?
I’m not sure if the show that I have booked for is screening or not. Is my show cancelled?
Confirmation
3
Share Tickets
I have not received a confirmation SMS/WhatsApp/Email. Please help!
Did you just lose the confirmation SMS/WhatsApp/Email you received?
General
12
What is the 'My Profile' section on the mobile app?
How do I delete my BookMyShow account?
I want to share detail's of the Cast and Crew, what can I do?
Want to change my registered Email id?
Want collaboration in marketing or more?
View all 12
Ticket Booking Queries
18
Advance Movies/Events/Sports/Play booking on BookMyShow
Transaction didn't go thru and seats appeared to be blocked
Can I book the tickets online and pay cash at the theater?
How will I understand in which language the movie is screening?
Verified by Visa
View all 18
Ticket Pickup & Home Delivery
4
My tickets have not been delivered yet!
Transfer for Live Entertainment M-Tickets
Unable to Print
M- Ticket For Movies
Online Streaming
14
Can I stream the event outside India?
How does the Online Streaming work?
Can I cancel/modify my ticket for an Online event?
I don't see a link/game details to join in the confirmation?
I am unable to join the stream. Please help.
View all 14
BookMyShow Cash
5
What is BookMyShow Cash?
How can I earn BookMyShow Cash?
Can we combine BookMyShow Cash & Offer?
Can BMS Cash be encashed?
How do I check my BookMyShow Cash balance?
BookMyShow Play Credit Card
6
Benefits & How to Apply
Application Process
Post acceptance or rejection of application
Post card activation
PLAY Credit Card Offers
View all 6
BookAChange
8
What is BookAChange?
What does BookAChange do?
Will I get a tax rebate under 80G upon donating?
Which NGOs do you have a tie-up with?
I donated by mistake. Can I get a refund?
View all 8
Food & Beverage
4
I want to add F&B while booking the tickets
I didn't find an option to add F&B
Will I need to collect the F&B order?
Will I be allowed to carry F&B from outside?