BookMyShow Support Centre

Cancellation, Refund & Exchange Request 4

• Cancellation of a ticket
• PVR Cancellation
• Refund against Cancelled booking
• Cancellation/Modification of an event/play/sport/online streaming

BookMyShow Stream 20

• How do I report BookMyShow Stream content grievances?
• I am unable to view the movie under Stream Library, Please help!
• I bought/rented a movie but didn't get the discount. Can I get it now?
• How can I stream the movie on BMS Stream App using Fire TV Stick?
• Can I cancel my BookMyShow Stream transaction and get a refund?

View all 20

Payment & Refund 4

• How does LazyPay work?
• Why is my payment not going through?
• My amount was charged, but I haven't received the SMS/Email confirmation.
• It’s more than 5 to 7 days, why haven't I received my refund?

BookMyShow Gift Card 7

• What is a BookMyShow Gift Card?
• How do I check the validity/balance of my BookMyShow Gift card?
• How are BookMyShow Gift Cards delivered? How long does it take?
• Can I use multiple Gift Cards is a transaction?
• Can we convert Gift Card amount into cash?

View all 7

Offers 1

• Availing Offers

Cinema didn't play the movie 2

• My show was canceled! What about the refund?
• I’m not sure if the show that I have booked for is screening or not. Is my show cancelled?

Confirmation 3

• Share Tickets
• I have not received a confirmation SMS/WhatsApp/Email. Please help!
• Did you just lose the confirmation SMS/WhatsApp/Email you received?

General 12

• What is the 'My Profile' section on the mobile app?
• How do I delete my BookMyShow account?
• I want to share detail's of the Cast and Crew, what can I do?
• Want to change my registered Email id?
• Want collaboration in marketing or more?

View all 12

Ticket Booking Queries 18

• Advance Movies/Events/Sports/Play booking on BookMyShow
• Transaction didn't go thru and seats appeared to be blocked
• Can I book the tickets online and pay cash at the theater?
• How will I understand in which language the movie is screening?
• Verified by Visa

View all 18

Ticket Pickup & Home Delivery 4

• ​My tickets have not been delivered yet!
• Transfer for Live Entertainment M-Tickets
• ​Unable to Print
• ​M- Ticket For Movies

Online Streaming 14

• Can I stream the event outside India?
• How does the Online Streaming work?
• Can I cancel/modify my ticket for an Online event?
• I don't see a link/game details to join in the confirmation?
• I am unable to join the stream. Please help.

View all 14

BookMyShow Cash 5

• What is BookMyShow Cash?
• How can I earn BookMyShow Cash?
• Can we combine BookMyShow Cash & Offer?
• Can BMS Cash be encashed?
• How do I check my BookMyShow Cash balance?

BookMyShow Play Credit Card 6

• Benefits & How to Apply
• Application Process
• Post acceptance or rejection of application
• Post card activation
• PLAY Credit Card Offers

View all 6

BookAChange 8

• What is BookAChange?
• What does BookAChange do?
• Will I get a tax rebate under 80G upon donating?
• Which NGOs do you have a tie-up with?
• I donated by mistake. Can I get a refund?

View all 8

Food & Beverage 4

• I want to add F&B while booking the tickets
• I didn't find an option to add F&B
• Will I need to collect the F&B order?
• Will I be allowed to carry F&B from outside?