BookMyShow Support Centre
How can we help you today?
Enter your search term here...
New support ticket
India vs England
4th Test: India vs England I Non-Match Day/Ticket Collection
3rd Test (Pink Ball) India vs England
I want to change my address for delivery, please help
See all 22 articles
Unacademy Road Safety World Series
How is the seating arrangement?
What time will the gates open?
What are the COVID-19 Guidelines?
Is Food facility available at the venue?
Which categories have a rooftop covered?
See all 13 articles
Cancellation, Refund & Exchange Request
Refund against Cancellation
Cancellation Of A Ticket
Cancellation/Modification of an event/play/sport/online streaming
Payment & Refund
My Payment is not going through, why?
Why am I unable to see SIMPL on the app?
My amount was charged, but I haven't received the SMS/Email confirmation
The refund has still not been credited to my account. Pls help!
What is BookMyShow Stream?
How does BookMyShow Stream work? Do I have to pay for the movies I want to watch?
How does movie renting work?
What is the difference between buying and renting a movie?
How does a bundle work? Can I rent or buy a bundle?
See all 16 articles
Show Cancellation | Refund
Unsure About Show Cancellation
Voucher Extension & More
Voucher Code Extension
How can I use my Gift Card?
Sunburn Goa 2020
Is the event 'Sunburn Goa 2020' rescheduled?
Ticket Booking Queries
Advance Movies/Events/Sports booking on BookMyShow
Transaction was canceled but the seats appear blocked
BookMyShow Gift Card
See all 19 articles
Want to change my registered Email id?
Internet Handling Fee
Want to list an event on BookMyShow?
How do I delete my BookMyShow account?
What is the 'My Profile' section on the mobile app?
See all 13 articles
Resend Confirmation Feature
I have not received a confirmation SMS. Please, help!
Can i cast the stream on my tv?
Will I be able to stream on multiple devices?
What if the online streaming is cancelled?
Can I cancel/modify my ticket for an Online event?
I am unable to join the stream. Please help.
See all 12 articles
Cinema Safety FAQs
Will I be allowed to carry F&B ?
What does "My Safety First" icon mean?
What precautions should I take?
What is the cap on the maximum number of people attending one show?
Do we need the Arogya Setu app to enter the cinema premises?
See all 21 articles
How do I exchange my purchase?
Can I use my BookMyShow Gift Voucher/WinPin to purchase products on Fanhood?
Can I split my payment across more than one mode?
When is my KKR Memorabilia - SRK Signed Jerseys 2020 expected to be delivered?
How will I receive refund aganist my Cash on delivery order?
See all 24 articles
Sunburn Club Card 2020- 2021
Teams and Conditions
About the Offer
How to avail the offer
Filmy Pass Extension
iPhone to Smart TVs
iPhone to Streaming Devices
Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)