BookMyShow Support Centre

ICC World Cup 2023 31

• What is the ticket sales schedule for the ICC Men’s Cricket World Cup 2023?
• How can I buy tickets?
• How do I pay for tickets?
• How many tickets can I buy per transaction?
• If I buy tickets but can’t use them, can I request a refund?

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Online Streaming 14

• Can I stream the event outside India?
• How does the Online Streaming work?
• Can I cancel/modify my ticket for an Online event?
• I don't see a link/game details to join in the confirmation?
• I am unable to join the stream. Please help.

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Cancellation, Refund & Exchange Request 4

• Cancellation of a ticket
• PVR Cancellation
• Refund against Cancelled booking
• Cancellation/Modification of an event/play/sport/online streaming

BookMyShow Stream 20

• How do I report BookMyShow Stream content grievances?
• I am unable to view the movie under Stream Library, Please help!
• I bought/rented a movie but didn't get the discount. Can I get it now?
• How can I stream the movie on BMS Stream App using Fire TV Stick?
• Can I cancel my BookMyShow Stream transaction and get a refund?

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Payment & Refund 5

• How does LazyPay work?
• Why am I unable to see SIMPL on the app?
• Why is my payment not going through?
• My amount was charged, but I haven't received the SMS/Email confirmation.
• It’s more than 5 to 7 days, why haven't I received my refund?

Cinema didn't play the movie 2

• My show was canceled! What about the refund?
• I’m not sure if the show that I have booked for is screening or not. Is my show cancelled?

Confirmation 2

• I have not received a confirmation SMS/WhatsApp/Email. Please help!
• Did you just lose the confirmation SMS/WhatsApp/Email you received?

General 12

• How do I delete my BookMyShow account?
• I want to share detail's of the Cast and Crew, what can I do?
• Want to change my registered Email id?
• Want collaboration in marketing or more?
• Want to list an event on BookMyShow?

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Ticket Booking Queries 18

• Advance Movies/Events/Sports/Play booking on BookMyShow
• Transaction didn't go thru and seats appeared to be blocked
• Can I book the tickets online and pay cash at the theater?
• How will I understand in which language the movie is screening?
• Verified by Visa

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Ticket Pickup & Home Delivery 3

• ​My tickets have not been delivered yet!
• ​Unable to Print
• ​M- Ticket For Movies

Screen Casting 4

• Windows Laptop to Smart TV/Streaming boxes
• iOS Devices to Smart TVs
• iOS Devices to Streaming Devices
• Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)

BookMyShow Cash 5

• What is BookMyShow Cash?
• How can I earn BookMyShow Cash?
• Can we combine BookMyShow Cash & Offer?
• Can BMS Cash be encashed?
• How do I check my BookMyShow Cash balance?

BookMyShow Play Credit Card 6

• Benefits & How to Apply
• Application Process
• Post acceptance or rejection of application
• Post card activation
• PLAY Credit Card Offers

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BookMyShow Restaurants Deals 9

• What is BookMyShow Deal?
• How to activate this feature on the BMS App?
• How to access the BMS Deals?
• What is the procedure to pay via BMS deals?
• What is the expiration time to select any deal?

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BookASmile 9

• What is BookASmile?
• What does BookASmile do?
• While purchasing my tickets, I was charged a rupee as BookASmile. What is that all about?
• Why do you charge one rupee?
• Would I get a Tax Rebate Under 80G upon donating?

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BookMyShow Gift Card 7

• What is a BookMyShow Gift Card?
• How are BookMyShow Gift Cards delivered? How long does it take?
• Can I use multiple Gift Cards is a transaction?
• Can we convert Gift Card amount into cash?
• Which all payment options are available to purchase a Gift Card?

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Food & Beverage 4

• I want to add F&B while booking the tickets
• I didn't find an option to add F&B
• Will I need to collect the F&B order?
• Will I be allowed to carry F&B from outside?