BookMyShow Support Centre

Important Topics 4

• Can I cast the stream on my tv?
• Can I cancel/modify my ticket for an Online event?
• I don't see a link to join in the confirmation?
• Can I cancel my BookMyShow Stream transaction and get a refund?

Fanhood 1

• Update | Fanhood

Online Streaming 14

• What is online streaming?
• Will I need any software or any special app?
• How does it work?
• Do you send reminders?
• I don't see a link/game details to join in the confirmation?

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Voucher Extension 4

• My voucher code(s) have expired, I do not want to lose the balance, help me!
• How will I know my Vouchers are extended?
• How do I check the validity/balance of my BookMyShow Gift card?
• How do I redeem my Gift Card?

BookMyShow Stream 19

• I am unable to view the movie under Stream Library, Please help!
• I bought/rented a movie but didn't get the discount. Can I get it now?
• How can I stream the movie on BMS Stream App using Fire TV Stick?
• Can I cancel my BookMyShow Stream transaction and get a refund?
• How do I use Airplay to watch BookMyShow Stream on TV?

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Payment & Refund 5

• It’s more than 5 to 7 days, why haven't I received my refund?
• My amount was charged, but I haven't received the SMS/Email confirmation.
• Why is my payment not going through?
• Why am I unable to see SIMPL on the app?
• How does LazyPay work?

Cinema didn't play the movie 2

• I’m not sure if the show that I have booked for is screening or not. Is my show canceled?
• My show was canceled! What about the refund?

Filmy Pass 12

• Can I know more about a Filmy Pass?
• How do I redeem my Filmy Pass?
• I have purchased a Filmy Pass, where can I find my code?
• I have not received my Filmy Passcode!
• I encountered an unsuccessful transaction while redeeming the Filmy Pass, now I am unable to redeem it. Why?

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Confirmation 2

• Resend Confirmation Feature
• I have not received a confirmation SMS. Please, help!

General 14

• Grievance Officer Details
• Superstar Status Extension
• How do I unsubscribe from BookMyShow mailers?
• Forgot Password
• Purchase History

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Ticket Booking Queries 18

• Online Streaming
• Advance Movies/Events/Sports/Play booking on BookMyShow
• Transaction was canceled but the seats appear blocked
• Subtitles
• BookMyShow Gift Card

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Cancellation, Refund & Exchange Request 4

• Cancellation/Modification of an event/play/sport/online streaming
• Cancellation Of A Ticket
• PVR Cancellation
• Refund against Cancellation

Ticket Pickup & Home Delivery 3

• ​My tickets have not been delivered yet
• ​Unable to Print
• ​M- Ticket For Movies

Vaccination Program 12

• How do I get the QR Code?
• Can I cancel/exchange my vaccination ticket or slot?
• What is the process to book a vaccination appointment?
• What is the eligibility to get vaccinated?
• I was charged for the transaction but the appointment hasn't been booked. Please help

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Screen Casting 4

• Windows Laptop to Smart TV/Streaming boxes
• iOS Devices to Smart TVs
• iOS Devices to Streaming Devices
• Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)