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Knowledge base
FAQ's
Cancellation, Exchange or Refund
1
Change show timing, seats, movie, date, venue etc after booking
Confirmation Related
9
Resend Confirmation Feature
Booking Confirmation
Ticket Collection
Unable to take a printouts for ticket collection
No confirmation of booking received.
See all 9 articles
Monuments of India~
3
Monuments of India
List of the available monuments for bookings
Important Info
Show Cancellations
1
Refund for cancelled shows
My Wallet Closure
1
Wallet Extension Notice
Refund
3
My amount was charged, but I have not received the SMS/Email confirmation.
Refund for a failed transaction
It's been already 5-7 working days I haven't received the refund yet.
Offers and Winpins
69
WinPin
Redeeming a WinPin
Offers available on BookMyShow
Getting discount after booking tickets
Availing an offer on BookMyShow
See all 69 articles
Ticket Booking Queries
20
Connectivity/Something is not right here issue while booking
Advance booking on BookMyShow
Can I book tickets without credit card?
Choose the preferred Seats
Cut Off Time for Booking Tickets
See all 20 articles
Payment related queries
20
What is the CVV code?
Booking failed but Credit/Debit Card charged
Payment Options for tickets on BookMyShow
Yet to receive my refund on credit/debit card
Payment failed
See all 20 articles
Cinema Related Issue
9
Information on 3D Glasses
Feedback for Cinema
Are bags allowed in cinemas.
Cut off time to collect tickets at the cinema
E-ticket
See all 9 articles
JukeBox
13
JukeBox
How can I earn my credits?
JukeBox available on which platforms
Exact amount to transact
Validity of Jukebox Credits
See all 13 articles
General
9
Want to work for BookMyShow
Forgot Password
Extra fees for booking
Unsubscribing from Emailer
'BookASmile'
See all 9 articles
Gift Card
18
Gift Voucher Balance
BookMyShow Gift Card
Gift Card Activation
Redeeming the Gift Card
BookMyShow Gift Card Validity
See all 18 articles
Mobile Application
14
I am facing errors while using the mobile application / mobile website. What do I do?
How can I book tickets using my mobile phone?
Passbook feature on the BookMyShow IOS application
Mobile App is crashing
Want to view reviews on the mobile app
See all 14 articles
Coupons
8
Coupons on BookMyShow
Charges for the Coupons
Coupons available for events
Validity of the Coupon
Coupon: Brand Outlet
See all 8 articles
Ratings & Reviews
21
Review a Movie
Movies Section Updated
Films to include on the site
Rating the movie on BookMyShow
Review not reflecting
See all 21 articles
Ticket pickup and Home Delivery
18
E-ticket
Will not be able to take a printout of ticket.
Forgot to carry print at home ticket
How will I get my tickets booked with credit card?
How will I get my tickets paid through netbanking / cash cards / gift cards / loyalty points?
See all 18 articles
Transaction Related
5
My transaction is not going through
I am using a gift voucher can I make the balance payment through another mode?
My transaction got timed out?
Unlimited Transactions
Applied an offer on my transaction but it did not go through.
Troubleshooting
3
Website slow
Drop Down list not working
The show date I wish to book shows greyed out and is unavailable to book.
User Registration
12
Registering with BookMyShow
Benefits of Registeration
Advantage of Facebook F-Connect
Do I need to register to book tickets?
Booking History
See all 12 articles
Website Usage
2
Usage of cookies
Locations to book tickets
Superstar Program
6
Superstar Programme
Not a Superstar
Pay right now to avail the benefits of the Program
Become a Superstar
Benefits of a Superstar
See all 6 articles
Pay at the Box Office
1
Pay at the Box Office temporarily down
2018 FIFA WORLD CUP RUSSIA
6
What are the dates of the FIFA World Cup?
What is the entry time?
Are ticket inclusive of Hospitality (F&B)?
Parking at the venues?
What are the seating arrangements?
See all 6 articles
