BookMyShow Support Centre
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Knowledge base
Recommended Topics
Hilltop Festival
1
Latest Update - Hilltop Festival
Show Cancellation
2
Show Cancellation | Refund
Unsure About Show Cancellation
Master Movie
4
Advance Booking
Connectivity/Something is not right here error. Please Help!
My amount was charged, but I haven't received the SMS/Email confirmation
Unsure of Show Cancellation
Krack Movie
4
Advance Booking
Connectivity/Something is not right here error. Please Help!
My amount was charged, but I haven't received the SMS/Email confirmation
Unsure Of Show Cancellation
Cancellation, Refund & Exchange Request
5
Cancellation Of A Ticket
Refund against Cancellation
Superstar Cancellation
Cancellation/Modification of an event/play/sport/online streaming
PVR Cancellation
Voucher Extension & More
2
Voucher Code Extension
How can I use my Gift Card?
Payment & Refund
4
My Payment is not going through, why?
Why am I unable to see SIMPL on the app?
My amount was charged, but I haven't received the SMS/Email confirmation
The refund has still not been credited to my account. Pls help!
Sunburn Goa 2020
1
Is the event 'Sunburn Goa 2020' rescheduled?
Ticket Booking Queries
18
Online Streaming
Advance Movies/Events/Sports booking on BookMyShow
Transaction was canceled but the seats appear blocked
Subtitles
BookMyShow Gift Card
See all 18 articles
General
12
Internet Handling Fee
Want to list an event on BookMyShow?
How do I delete my BookMyShow account?
What is the 'My Profile' section on the mobile app?
Want collaboration in marketing or more?
See all 12 articles
Vh1 Supersonic Festival 2021
1
Vh1 Supersonic Festival 2021 is canceled, when will I get the refund?
Confirmation
2
Resend Confirmation Feature
I have not received a confirmation SMS. Please, help!
Online Streaming
12
Can i cast the stream on my tv?
Will I be able to stream on multiple devices?
What if the online streaming is cancelled?
Can I cancel/modify my ticket for an Online event?
I am unable to join the stream. Please help.
See all 12 articles
Cinema Safety FAQs
21
Will I be allowed to carry F&B ?
What does "My Safety First" icon mean?
What precautions should I take?
What is the cap on the maximum number of people attending one show?
Do we need the Arogya Setu app to enter the cinema premises?
See all 21 articles
Fanhood
24
How do I exchange my purchase?
Can I use my BookMyShow Gift Voucher/WinPin to purchase products on Fanhood?
Can I split my payment across more than one mode?
When is my KKR Memorabilia - SRK Signed Jerseys 2020 expected to be delivered?
How will I receive refund aganist my Cash on delivery order?
See all 24 articles
TVOD
29
Multiple booking on 2 different device
Pause & Resume
Subtitles
Manually Change
Picture Quality
See all 29 articles
ShemarooMe Box Office
14
Terms & Conditions
Download/Offline
Internet Connection
Extension
Multiple Times
See all 14 articles
Movies on Demand- The Ally
29
Multiple booking on 2 different device
Pause & Resume
Subtitles
Manually Change
Picture Quality
See all 29 articles
Sunburn Club Card 2020- 2021
4
Synopsis
Benefits
FAQs
Teams and Conditions
Filmy Pass
4
About the Offer
How to avail the offer
FAQ's
Filmy Pass Extension
Screen Casting
3
iPhone to Smart TVs
iPhone to Streaming Devices
Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)
FAQ's
Offers and Winpins
13
Winpin
How to avail an offer on BookMyShow?
When will I receive the cashback?
Errors while availing offers
Offer/Winpin/Gift Voucher Blockage
See all 13 articles
Gift Card
12
BookMyShow Gift Card Validity
Add under Quikpay
Partial Balance | Gift Card
Gift Card Activation
BookMyShow Gift Card
See all 12 articles
Superstar Program
14
BookMyShow Superstar
Benefits | Superstar
Become A Superstar
Status Validity | Superstar
Not Yet A Superstar?
See all 14 articles
Ticket pickup and Home Delivery
9
M- Ticket For Movies
Unable to Print
My tickets have not been delivered yet
Do you deliver my movie tickets?
How will I get my tickets booked with credit card?
See all 9 articles
Age Limit- Overall Cinemas In India
9
Age Limit- North & East
Age Limit- West
Age Limit- Andhra Pradesh & Telangana
Age Limit- Karnataka
Age Limit- Kerala
See all 9 articles
M-ticket for Live Events
1
Information on M-Ticket
Monuments of India
3
Monuments of India
List of the available monuments for bookings
Terms and Condition | Monuments Of India
My Wallet Closure
1
Wallet Blocked
Payment related queries
14
CVV code
Security of Credit Card Information
Uses of 'Quik Pay'
Procedure after registering with VBV/MSC
Ticket booking using International card
See all 14 articles
Cinema Related Queries
8
Information on 3D Glasses
Feedback for Cinema
I did not get my tickets at the cinema.
Alcohol
Item lost at the venue
See all 8 articles
Mobile Application
12
How can I book tickets using my mobile phone?
How can I avail offers on the mobile apps?
Where can I see the upcoming movies on the mobile app?
Where can I view the "Terms & Conditions' of the mobile app?
I am getting an "Invalid Package" error while downloading/installing the app
See all 12 articles
Ratings & Reviews
21
Review a Movie
Movies Section Updated
Films to include on the site
Rating the movie on BookMyShow
Review not reflecting
See all 21 articles
User Registration
7
Email Preferences
How can I add a card to 'Quik Pay'
Booking History
Why do I have to provide the Mobile number?
Registering with BookMyShow
See all 7 articles
Website Usage
2
Usage of cookies
Locations to book tickets
Pay Later - LazyPay
7
What is LazyPay?
Why only LazyPay?
Can I pay using another payment method instead of LazyPay?
How can I pay LazyPay bill?
What happens if the LazyPay transaction fails?
See all 7 articles
BMS Cash
21
How can I add money into BMS Cash?
What Payment Methods can I use to top up my BMS Cash?
How do I check balance in my BMS Cash?
How do I use BMS Cash on BookMyShow App/Website?
Can BMS Cash be encashed?
See all 21 articles
