Support Center

Sunburn Goa 2020 1

• Is the event 'Sunburn Goa 2020' rescheduled?

TVOD 29

• Multiple booking on 2 different device
• Pause & Resume
• Subtitles
• Manually Change
• Picture Quality

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Vh1 Supersonic Festival 2021 1

• Vh1 Supersonic Festival 2021 is canceled, when will I get the refund?

Life is a Circus 11

• I want to cancel my ticket, Please help?
• No tickets booked. Oops! Looks like you haven't booked tickets. I am getting this error. Please help
• How can I cast the stream on my television?
• Will there be any interval?
• How long will the stream last?

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Fanhood 24

• When is my KKR Memorabilia - SRK Signed Jerseys 2020 expected to be delivered?
• How will I receive refund aganist my Cash on delivery order?
• Do you ship the product internationally?
• How do I return my purchase?
• How do I exchange my purchase?

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Cinema Safety FAQs 21

• Will I be allowed to carry F&B ?
• What does "My Safety First" icon mean?
• What precautions should I take?
• What is the cap on the maximum number of people attending one show?
• Do we need the Arogya Setu app to enter the cinema premises?

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Voucher Extension 1

• I need my vouchers to be extended. Cinema's haven't opened yet. Can you extend them?

Online Streaming 11

• Will I be able to stream on multiple devices?
• What if the online streaming is cancelled?
• Can I cancel my ticket for an Online event?
• I am unable to join the streaming. Please help.
• When will I receive the link for Zoom events?

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Sunburn Club Card 2020- 2021 4

• Synopsis
• Benefits
• FAQs
• Teams and Conditions

ShemarooMe Box Office 14

• Terms & Conditions
• Download/Offline
• Internet Connection
• Extension
• Multiple Times

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Movies on Demand- The Ally 29

• Multiple booking on 2 different device
• Pause & Resume
• Subtitles
• Manually Change
• Picture Quality

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Cancellation 5

• Cancellation of a Ticket
• Cancellation - Refund
• Cancellation of an event/play/sport/online streaming
• PVR Cancellation
• Superstar Cancellation

General 11

• Want collaboration in marketing or more?
• How can I apply for the opening at BookMyShow
• I want to share detail's of the Cast and Crew, what can I do?
• Grievance Officer Details
• How do I delete my BookMyShow account?

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Supermoon Drive-In ft. Khaali Peeli 15

• What are the safety measures taken upon entry?
• Is there an intermission in between?
• How do we access restrooms by maintaining social distancing?
• Can we socialize between groups and other vehicles?
• Will food be served in the car or do we have to step out and get in from the snack bar?

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FANHOOD 21

• Delivery Timeline
• COD Availability
• Delivery Fee
• Refund | Fanhood
• Exchange | Fanhood

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Cinema Safety FAQs 19

• How exactly does ‘Alternate Seating’ work? Are tickets sold basis ‘Alternate Seating ’only?
• If I want to postpone my booking to another show due to personal reasons, can I do that?
• What kind of food & beverages will be available at the concession stand? Will there bean option of seat delivery?
• What is the maximum number of people I can bring with me to the movie?
• In case very few people turn up and the show is cancelled, will I be refunded?

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Offers and Winpins 14

• Winpin
• I need voucher to be extended. Cinemas haven't open yet. Can you help and extend?
• How to avail an offer on BookMyShow?
• When will I receive the cashback?
• Errors while availing offers

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Movies on Demand - The Ally 31

• Watch Movie
• Pay to Watch Movies
• Pay via BMS Cash & Filmy Pass
• Subscription Method
• Registered User | Watch Content

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Movies on Demand- ShemarooMe Box Office 14

• About ShemarooMe
• How it works
• Outside India
• Unique Code
• Non-receipt of unique code

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Ticket Booking Queries 15

• Advance booking on BookMyShow
• Transaction was canceled but the seats appear blocked
• Subtitles
• Connectivity/Something is not right here while booking
• Cut Off Time for Booking Tickets

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Show Cancellations 2

• Show Cancellation | Refund
• COVID-19

Refund 3

• Refund TAT - COVID19
• My amount was charged, but I have not received the SMS/Email confirmation.
• Refund for a failed transaction

Gift Card 13

• BookMyShow Gift Card Validity
• Add under Quikpay
• Partial Balance | Gift Card
• Gift Card Activation
• BookMyShow Gift Card

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Cancellation, Exchange or Refund 3

• Cancellation of a Ticket
• PVR Cancellation
• Superstar Cancellation

Sunburn Club Card 2020- 2021 4

• Synopsis
• Benefits
• FAQs
• Teams and Conditions

General 7

• How can I apply for the opening at BookMyShow
• Forgot Password
• Unsubscribing from Emailers
• 'BookASmile'
• How can I get assistance if I need it?

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Superstar Program 14

• BookMyShow Superstar
• Benefits | Superstar
• Become A Superstar
• Status Validity | Superstar
• Not Yet A Superstar?

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FILMY PASS - RS.75 OFF ON MOVIES 3

• About the Offer
• HOW TO AVAIL THE OFFER
• FAQ's

Ticket pickup and Home Delivery 9

• M- Ticket For Movies
• Unable to Print
• My tickets have not been delivered yet
• Do you deliver my movie tickets?
• How will I get my tickets booked with credit card?

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Age Limit- Overall Cinemas In India 9

• Age Limit- North & East
• Age Limit- West
• Age Limit- Andhra Pradesh & Telangana
• Age Limit- Karnataka
• Age Limit- Kerala

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Confirmation Related 5

• Unable to take a printouts for ticket collection
• All you need is the confirmation SMS
• Purchase Booking History
• Booking Status
• Resend Confirmation Feature

M-ticket for Live Events 1

• Information on M-Ticket

Monuments of India 3

• Monuments of India
• List of the available monuments for bookings
• Terms and Condition | Monuments Of India

My Wallet Closure 1

• Wallet Blocked

Payment related queries 14

• CVV code
• Security of Credit Card Information
• Uses of 'Quik Pay'
• Procedure after registering with VBV/MSC
• Ticket booking using International card

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Cinema Related Queries 8

• Information on 3D Glasses
• Feedback for Cinema
• I did not get my tickets at the cinema.
• Alcohol
• Item lost at the venue

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Mobile Application 12

• I am facing errors while using the mobile application / mobile website. What do I do?
• How can I book tickets using my mobile phone?
• How can I avail offers on the mobile apps?
• Where can I see the upcoming movies on the mobile app?
• Where can I view the "Terms & Conditions' of the mobile app?

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Coupons 7

• Coupons on BookMyShow
• Charges for the Coupons
• Validity of the Coupon
• Coupon: Brand Outlet
• Usage of the coupon

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Ratings & Reviews 21

• Review a Movie
• Movies Section Updated
• Films to include on the site
• Rating the movie on BookMyShow
• Review not reflecting

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Transaction Related 3

• My transaction is not going through
• Credit Voucher - FAQ's
• Unlimited Transactions

User Registration 8

• Email Preferences
• How can I add a card to 'Quik Pay'
• Booking History
• Why do I have to provide the Mobile number?
• Registering with BookMyShow

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Website Usage 2

• Usage of cookies
• Locations to book tickets

Pay Later - LazyPay 7

• What is LazyPay?
• Why only LazyPay?
• Can I pay using another payment method instead of LazyPay?
• How can I pay LazyPay bill?
• What happens if the LazyPay transaction fails?

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BMS Cash 21

• How can I add money into BMS Cash?
• What Payment Methods can I use to top up my BMS Cash?
• How do I check balance in my BMS Cash?
• How do I use BMS Cash on BookMyShow App/Website?
• Can BMS Cash be encashed?

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