BookMyShow Support Centre
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Knowledge base
Recommended Topics
Important Topics
4
Can I cast the stream on my tv?
Can I cancel/modify my ticket for an Online event?
I don't see a link to join in the confirmation?
Can I cancel my BookMyShow Stream transaction and get a refund?
Online Streaming
14
What is online streaming?
Will I need any software or any special app?
How does it work?
Do you send reminders?
I don't see a link/game details to join in the confirmation?
See all 14 articles
Voucher Extension
4
My voucher code(s) have expired, I do not want to lose the balance, help me!
How will I know my Vouchers are extended?
How do I check the validity/balance of my BookMyShow Gift card?
How do I redeem my Gift Card?
BookMyShow Stream
19
I am unable to view the movie under Stream Library, Please help!
I bought/rented a movie but didn't get the discount. Can I get it now?
How can I stream the movie on BMS Stream App using Fire TV Stick?
Can I cancel my BookMyShow Stream transaction and get a refund?
How do I use Airplay to watch BookMyShow Stream on TV?
See all 19 articles
Payment & Refund
5
It’s more than 5 to 7 days, why haven't I received my refund?
My amount was charged, but I haven't received the SMS/Email confirmation.
Why is my payment not going through?
Why am I unable to see SIMPL on the app?
How does LazyPay work?
Cinema didn't play the movie
2
I’m not sure if the show that I have booked for is screening or not. Is my show cancelled?
My show was canceled! What about the refund?
Filmy Pass
12
Can I know more about a Filmy Pass?
How do I redeem my Filmy Pass?
I have purchased a Filmy Pass, where can I find my code?
I have not received my Filmy Passcode!
I encountered an unsuccessful transaction while redeeming the Filmy Pass, now I am unable to redeem it. Why?
See all 12 articles
Confirmation
2
Resend Confirmation Feature
I have not received a confirmation SMS. Please, help!
General
14
Grievance Officer Details
Superstar Status Extension
How do I unsubscribe from BookMyShow mailers?
Forgot Password
Purchase History
See all 14 articles
Ticket Booking Queries
18
Online Streaming
Advance Movies/Events/Sports/Play booking on BookMyShow
Transaction didn't go thru and seats appeared to be blocked
Subtitles
BookMyShow Gift Card
See all 18 articles
Cancellation, Refund & Exchange Request
4
Cancellation/Modification of an event/play/sport/online streaming
Cancellation of a ticket
PVR Cancellation
Refund against Cancellation
Ticket Pickup & Home Delivery
3
My tickets have not been delivered yet
Unable to Print
M- Ticket For Movies
Vaccination Program
12
How do I get the QR Code?
Can I cancel/exchange my vaccination ticket or slot?
What is the process to book a vaccination appointment?
What is the eligibility to get vaccinated?
I was charged for the transaction but the appointment hasn't been booked. Please help
See all 12 articles
Screen Casting
4
Windows Laptop to Smart TV/Streaming boxes
iOS Devices to Smart TVs
iOS Devices to Streaming Devices
Android Phone to a Apple TV & Other Streaming Devices (firestick, etc)
FAQ's
Online Streaming
14
Where do I find the duration of an event/play?
Will I need any software or any special app?
How does it work?
Can I stream the event outside India?
Can I cast the stream on my tv?
See all 14 articles
Offers and Winpins
13
Winpin
How to avail an offer on BookMyShow?
When will I receive the cashback?
Errors while availing offers
Offer/Winpin/Gift Voucher Blockage
See all 13 articles
Gift Card
12
BookMyShow Gift Card Validity
Add under Quikpay
Partial Balance | Gift Card
Gift Card Activation
BookMyShow Gift Card
See all 12 articles
Superstar Program
12
BookMyShow Superstar
Benefits | Superstar
Become A Superstar
Status Validity | Superstar
Not Yet A Superstar?
See all 12 articles
Ticket pickup and Home Delivery
9
M- Ticket For Movies
Unable to Print
My tickets have not been delivered yet
Do you deliver my movie tickets?
How will I get my tickets booked with credit card?
See all 9 articles
Age Limit- Overall Cinemas In India
9
Age Limit- North & East
Age Limit- West
Age Limit- Andhra Pradesh & Telangana
Age Limit- Karnataka
Age Limit- Kerala
See all 9 articles
M-ticket for Live Events
1
Information on M-Ticket
Monuments of India
3
Monuments of India
List of the available monuments for bookings
Terms and Condition | Monuments Of India
My Wallet Closure
1
Wallet Blocked
Payment related queries
14
CVV code
Security of Credit Card Information
Uses of 'Quik Pay'
Procedure after registering with VBV/MSC
Ticket booking using International card
See all 14 articles
Cinema Related Queries
8
Information on 3D Glasses
Feedback for Cinema
I did not get my tickets at the cinema.
Alcohol
Item lost at the venue
See all 8 articles
Mobile Application
12
How can I book tickets using my mobile phone?
How can I avail offers on the mobile apps?
Where can I see the upcoming movies on the mobile app?
Where can I view the "Terms & Conditions' of the mobile app?
I am getting an "Invalid Package" error while downloading/installing the app
See all 12 articles
Ratings & Reviews
21
Review a Movie
Movies Section Updated
Films to include on the site
Rating the movie on BookMyShow
Review not reflecting
See all 21 articles
User Registration
7
Email Preferences
How can I add a card to 'Quik Pay'
Booking History
Why do I have to provide the Mobile number?
Registering with BookMyShow
See all 7 articles
Website Usage
2
Usage of cookies
Locations to book tickets
Pay Later - LazyPay
7
What is LazyPay?
Why only LazyPay?
Can I pay using another payment method instead of LazyPay?
How can I pay LazyPay bill?
What happens if the LazyPay transaction fails?
See all 7 articles
BMS Cash
21
How can I add money into BMS Cash?
What Payment Methods can I use to top up my BMS Cash?
How do I check balance in my BMS Cash?
How do I use BMS Cash on BookMyShow App/Website?
Can BMS Cash be encashed?
See all 21 articles
West Indies- FAQ's
CPL 2021
5
What is the age limit to enter?
Is the parking available?
How will the seating structure be?
Am I supposed to be vaccinated or is the negative report fine?
Can I cancel/modify/refund my confirmed booking?
